File Name: problem solving and problem solving techniques .zip
To understand problem solving, one must first have a clear definition of what a problem actually is. A problem is simply a gap between an expectation and reality. The most common way people look at this relationship is that they focus on a change in performance, meaning that the reality side of the equation shifts. For example, consider a process that used to be capable of meeting a quality standard. If something changes, the output may start to fall below the target. The less common way of looking at the relationship between targets and reality is that the expectation side of the equation may be the one undergoing a change.
Quality Glossary Definition: Problem solving. Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution. In order to effectively manage and run a successful organization, leadership must guide their employees and develop problem-solving techniques. Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below. Diagnose the situation so that your focus is on the problem, not just its symptoms.
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Book Description - ISBN 40 Pages This free eBook outlines five problem-solving tools that can each be used to look at a particular problem from a different perspective.Reply
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